Payment Terms & Condition:
Our payment is collected from various sources and through payment gateways like PayUmoney, Instamojo, Paypal & Rezropay. Any dispute in payment, kindly contact the payment gateway team and also share details with our team on [email protected] We will try to solve your issue as soon as possible. We do not guaranty placement with us any training program however we want to support people for livelihood so we will connect you with industry and recruiters for placement if possible.
Since Graduate Digital is offering non-tangible irrevocable goods & services. we do not issue refunds once the order is accomplished and the service is sent. As a customer, you are responsible for understanding this upon purchasing any item at our site. Once the payment is done, it’s not refundable in any situation so make sure you are paying for the right product or service.
However, we realize that exceptional circumstance can take place with regard to the character of the product we supply.
Therefore, we DO honor requests for the refund on the following reasons:
- non-delivery of the product: due to some mailing issues of your e-mail provider or your own mail server you might not receive a delivery e-mail from us. In this case we recommend contacting us for assistance. Claims for non-delivery must be submitted to our Billing department in writing within 5 days from the order placing date. Otherwise, the product or service will be considered received and downloaded;
- download and unzipping issues: it may happen so that you are having problems while downloading the product or its unzipping. Claims regarding such issues must be submitted to our Technical Support department. If you do not properly contact us during this period, you agree that we may construe silence as a successful download of the product with no further right of redress or refund for a “download issue” reason. Failure to receive assistance for downloading or unzipping within 3 days may result in a refund decline;
- Service not-as-described: such issues should be reported to our Technical Support Department within 5 days from the date of the purchase. Clear evidence must be provided proving that the purchased product is not as it is described on the website. Complaints which are based merely on the customer’s false expectations or wishes are not honored.
Please note that we do not bear any responsibility and therefore we do not satisfy any refund/return/exchange requests based on incompatibility of our products & services with some third-party software (plug-ins, add-ons, modules, search engines, scripts, extensions etc) other than those which are specified as compatible in a description available on the preview page of each product.
Our Technical Support Team is always eager to assist you and deliver highly professional support in a timely manner. Thank you for purchasing our products.
Email: [email protected]
Graduate Digital Team